{"schemaVersion":"ready-scan.resource-sources.v1","locale":"en","path":"/sources/source-2098d185992e26a8","canonicalUrl":"https://knowledge.readyscan.ai/sources/source-2098d185992e26a8","machineUrl":"https://knowledge.readyscan.ai/discovery/sources/source-2098d185992e26a8.json","page":1,"pageSize":48,"totalCount":1,"totalPages":1,"previous":null,"next":null,"kind":"source","source":{"id":"source-2098d185992e26a8","url":"https://matrix.co.za/frequently-asked-questions/","title":"Matrix: /frequently-asked-questions/","publisher":"matrix.co.za","publicationCount":1,"modifiedOn":"2026-10-27","path":"/sources/source-2098d185992e26a8","canonicalUrl":"https://knowledge.readyscan.ai/sources/source-2098d185992e26a8","machineUrl":"https://knowledge.readyscan.ai/discovery/sources/source-2098d185992e26a8.json"},"items":[{"key":"subject:Q128601667","citations":[{"id":"source-2098d185992e26a8","url":"https://matrix.co.za/frequently-asked-questions/","title":"Matrix: /frequently-asked-questions/","publisher":"matrix.co.za","accessedOn":"2026-10-27"}],"editions":[{"language":"en","title":"Matrix","description":"Vehicle tracking and telematics company.","path":"/entities/matrix-q128601667","canonicalUrl":"https://directory.readyscan.ai/entities/matrix-q128601667","machineUrl":"https://directory.readyscan.ai/discovery/entities/matrix-q128601667.json","modifiedOn":"2026-10-27"}],"subject":{"slug":"matrix-q128601667","name":"Matrix","questions":[{"question":"How much is a Matrix subscription?","path":"/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-56ee6be4705a41e3aef8"},{"question":"How do I get a Matrix tracking device?","path":"/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-75368e15672efc920433"},{"question":"What is a false alarm?","path":"/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-3f83721d77cfe100b099"},{"question":"What do I do if my vehicle goes in for repairs or a service?","path":"/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-e75691b79690775e83c9"},{"question":"How do I get a copy of my installation certificate to send to my Insurance Company?","path":"/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-6810e54a6e6c4ca2f60f"},{"question":"How do I change my personal and emergency contact details?","path":"/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-0079a2a98537f8a9953a"},{"question":"What is the warranty on the Matrix device?","path":"/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-7ab8df762c9ed78deb93"},{"question":"How do I know how the additional Matrix services work?","path":"/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-c100a20a337e465822f9"},{"question":"Who can subscribe to FireStop?","path":"/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-3989d262e828851cbbcb"}],"facts":[{"id":"content-native-digital-agencies-c6bcbe4746cb6821-a-56ee6be4705a41e3aef8","label":"How much is a Matrix subscription?","value":"“You can subscribe to Matrix via various channels, including your insurance company, a fitment center, a car dealership, a call center or directly with MiX Telematics. The price will depend on which channel you subscribe through.”","path":"/entities/matrix-q128601667#company-fact-content-native-digital-agencies-c6bcbe4746cb6821-a-56ee6be4705a41e3aef8","questionPaths":["/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-56ee6be4705a41e3aef8"]},{"id":"content-native-digital-agencies-c6bcbe4746cb6821-a-75368e15672efc920433","label":"How do I get a Matrix tracking device?","value":"“You can subscribe to one of the Matrix Vehicle Tracking solutions by completing our online form. One of our consultants will contact you.”","path":"/entities/matrix-q128601667#company-fact-content-native-digital-agencies-c6bcbe4746cb6821-a-75368e15672efc920433","questionPaths":["/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-75368e15672efc920433"]},{"id":"content-native-digital-agencies-c6bcbe4746cb6821-a-3f83721d77cfe100b099","label":"What is a false alarm?","value":"“A false alarm constitutes any of the following incidents: not setting your vehicle in service override mode when necessary, disconnecting your battery without notifying MATRIX or unnecessarily pressing your panic button.”","path":"/entities/matrix-q128601667#company-fact-content-native-digital-agencies-c6bcbe4746cb6821-a-3f83721d77cfe100b099","questionPaths":["/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-3f83721d77cfe100b099"]},{"id":"content-native-digital-agencies-c6bcbe4746cb6821-a-e75691b79690775e83c9","label":"What do I do if my vehicle goes in for repairs or a service?","value":"“What do I do if my vehicle goes in for repairs or a service?”","path":"/entities/matrix-q128601667#company-fact-content-native-digital-agencies-c6bcbe4746cb6821-a-e75691b79690775e83c9","questionPaths":["/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-e75691b79690775e83c9"]},{"id":"content-native-digital-agencies-c6bcbe4746cb6821-a-6810e54a6e6c4ca2f60f","label":"How do I get a copy of my installation certificate to send to my Insurance Company?","value":"“You can request a copy via WhatsApp by sending ‘Hi to 087 240 6262’, or request it via the Matrix app.”","path":"/entities/matrix-q128601667#company-fact-content-native-digital-agencies-c6bcbe4746cb6821-a-6810e54a6e6c4ca2f60f","questionPaths":["/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-6810e54a6e6c4ca2f60f"]},{"id":"content-native-digital-agencies-c6bcbe4746cb6821-a-0079a2a98537f8a9953a","label":"How do I change my personal and emergency contact details?","value":"“It is essential that we always have your accurate and up-to-date personal details to enable us to assist you in an emergency situation.”","path":"/entities/matrix-q128601667#company-fact-content-native-digital-agencies-c6bcbe4746cb6821-a-0079a2a98537f8a9953a","questionPaths":["/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-0079a2a98537f8a9953a"]},{"id":"content-native-digital-agencies-c6bcbe4746cb6821-a-7ab8df762c9ed78deb93","label":"What is the warranty on the Matrix device?","value":"“The unit carries a one-year warranty and repairs thereafter will be for your account.”","path":"/entities/matrix-q128601667#company-fact-content-native-digital-agencies-c6bcbe4746cb6821-a-7ab8df762c9ed78deb93","questionPaths":["/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-7ab8df762c9ed78deb93"]},{"id":"content-native-digital-agencies-c6bcbe4746cb6821-a-c100a20a337e465822f9","label":"How do I know how the additional Matrix services work?","value":"“Download the latest user manual from the Matrix website.”","path":"/entities/matrix-q128601667#company-fact-content-native-digital-agencies-c6bcbe4746cb6821-a-c100a20a337e465822f9","questionPaths":["/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-c100a20a337e465822f9"]},{"id":"content-native-digital-agencies-c6bcbe4746cb6821-a-3989d262e828851cbbcb","label":"Who can subscribe to FireStop?","value":"“FireStop is exclusively available to active Matrix clients.”","path":"/entities/matrix-q128601667#company-fact-content-native-digital-agencies-c6bcbe4746cb6821-a-3989d262e828851cbbcb","questionPaths":["/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-3989d262e828851cbbcb"]}]},"selected":{"language":"en","title":"Matrix","description":"Vehicle tracking and telematics company.","path":"/entities/matrix-q128601667","canonicalUrl":"https://directory.readyscan.ai/entities/matrix-q128601667","machineUrl":"https://directory.readyscan.ai/discovery/entities/matrix-q128601667.json","modifiedOn":"2026-10-27"}}],"versionId":"fnv1a64:15fd4b65d59b52e0"}