{"schemaVersion":"ready-scan.resource-sources.v1","locale":"en","path":"/sources/source-4d67a6cb585700e2","canonicalUrl":"https://knowledge.readyscan.ai/sources/source-4d67a6cb585700e2","machineUrl":"https://knowledge.readyscan.ai/discovery/sources/source-4d67a6cb585700e2.json","page":1,"pageSize":48,"totalCount":1,"totalPages":1,"previous":null,"next":null,"kind":"source","source":{"id":"source-4d67a6cb585700e2","url":"https://www.phaseivengr.com/technical-support/faq/","title":"Phase IV (United States): /technical-support/faq/","publisher":"phaseivengr.com","publicationCount":1,"modifiedOn":"2026-10-27","path":"/sources/source-4d67a6cb585700e2","canonicalUrl":"https://knowledge.readyscan.ai/sources/source-4d67a6cb585700e2","machineUrl":"https://knowledge.readyscan.ai/discovery/sources/source-4d67a6cb585700e2.json"},"items":[{"key":"subject:Q64142332","citations":[{"id":"source-4d67a6cb585700e2","url":"https://www.phaseivengr.com/technical-support/faq/","title":"Phase IV (United States): /technical-support/faq/","publisher":"phaseivengr.com","accessedOn":"2026-10-27"}],"editions":[{"language":"en","title":"Phase IV (United States)","description":"Company in Boulder, United States.","path":"/entities/phase-iv-united-states-q64142332","canonicalUrl":"https://directory.readyscan.ai/entities/phase-iv-united-states-q64142332","machineUrl":"https://directory.readyscan.ai/discovery/entities/phase-iv-united-states-q64142332.json","modifiedOn":"2026-10-27"}],"subject":{"slug":"phase-iv-united-states-q64142332","name":"Phase IV (United States)","questions":[{"question":"How do I mount my gateway?","path":"/entities/phase-iv-united-states-q64142332#company-answer-content-native-digital-agencies-734cb13849f3d47f-a-5db75eac8cae3f763482"},{"question":"How do I replace my batteries?","path":"/entities/phase-iv-united-states-q64142332#company-answer-content-native-digital-agencies-734cb13849f3d47f-a-42b450ba322622260ca3"},{"question":"How far away can my Nodes be from the gateway?","path":"/entities/phase-iv-united-states-q64142332#company-answer-content-native-digital-agencies-734cb13849f3d47f-a-5e8241f2845ab519e28d"},{"question":"Why will my Node not connect to the Gateway?","path":"/entities/phase-iv-united-states-q64142332#company-answer-content-native-digital-agencies-734cb13849f3d47f-a-59c6e5db65adf7663cd2"},{"question":"Why is my gateway not uploading to LeapSensorManager.com?","path":"/entities/phase-iv-united-states-q64142332#company-answer-content-native-digital-agencies-734cb13849f3d47f-a-6053163b56bbc4df672b"}],"facts":[{"id":"content-native-digital-agencies-734cb13849f3d47f-a-5db75eac8cae3f763482","label":"How do I mount my gateway?","value":"“LEAP Gateways can be mounted in almost any desired location. Our Gateways come with 4 mounting points for hardware along the bottom edge (hardware is customer supplied).”","path":"/entities/phase-iv-united-states-q64142332#company-fact-content-native-digital-agencies-734cb13849f3d47f-a-5db75eac8cae3f763482","questionPaths":["/entities/phase-iv-united-states-q64142332#company-answer-content-native-digital-agencies-734cb13849f3d47f-a-5db75eac8cae3f763482"]},{"id":"content-native-digital-agencies-734cb13849f3d47f-a-42b450ba322622260ca3","label":"How do I replace my batteries?","value":"“For more information on replacing your batteries, see Section 7 of the “General System User Manual”.”","path":"/entities/phase-iv-united-states-q64142332#company-fact-content-native-digital-agencies-734cb13849f3d47f-a-42b450ba322622260ca3","questionPaths":["/entities/phase-iv-united-states-q64142332#company-answer-content-native-digital-agencies-734cb13849f3d47f-a-42b450ba322622260ca3"]},{"id":"content-native-digital-agencies-734cb13849f3d47f-a-5e8241f2845ab519e28d","label":"How far away can my Nodes be from the gateway?","value":"“In ideal conditions, Nodes can communicate to the gateway from up to approx. 1500 feet away. Variables such as cell towers, antenna direction, overlapping signals from other devices, inanimate objects such as buildings or metal enclosures, and even vehicles, can all impact the distance capabilities of your system.”","path":"/entities/phase-iv-united-states-q64142332#company-fact-content-native-digital-agencies-734cb13849f3d47f-a-5e8241f2845ab519e28d","questionPaths":["/entities/phase-iv-united-states-q64142332#company-answer-content-native-digital-agencies-734cb13849f3d47f-a-5e8241f2845ab519e28d"]},{"id":"content-native-digital-agencies-734cb13849f3d47f-a-59c6e5db65adf7663cd2","label":"Why will my Node not connect to the Gateway?","value":"“Power: Verify both the Gateway and the Node are receiving proper power. Double check any line power and battery connections.”","path":"/entities/phase-iv-united-states-q64142332#company-fact-content-native-digital-agencies-734cb13849f3d47f-a-59c6e5db65adf7663cd2","questionPaths":["/entities/phase-iv-united-states-q64142332#company-answer-content-native-digital-agencies-734cb13849f3d47f-a-59c6e5db65adf7663cd2"]},{"id":"content-native-digital-agencies-734cb13849f3d47f-a-6053163b56bbc4df672b","label":"Why is my gateway not uploading to LeapSensorManager.com?","value":"“Data Server Location: Verify that your device is set to “remote”, and that the chosen endpoint is “leapsensormanager.com”. This can be found in: Settings > Networking > Data Server Location Ingest Issue: Power down your Node and allow the Gateway to upload for approx. 20-30 minutes with no sensors attached.”","path":"/entities/phase-iv-united-states-q64142332#company-fact-content-native-digital-agencies-734cb13849f3d47f-a-6053163b56bbc4df672b","questionPaths":["/entities/phase-iv-united-states-q64142332#company-answer-content-native-digital-agencies-734cb13849f3d47f-a-6053163b56bbc4df672b"]}]},"selected":{"language":"en","title":"Phase IV (United States)","description":"Company in Boulder, United States.","path":"/entities/phase-iv-united-states-q64142332","canonicalUrl":"https://directory.readyscan.ai/entities/phase-iv-united-states-q64142332","machineUrl":"https://directory.readyscan.ai/discovery/entities/phase-iv-united-states-q64142332.json","modifiedOn":"2026-10-27"}}],"versionId":"fnv1a64:078661e12f4e8a22"}