{"schemaVersion":"ready-scan.resource-sources.v1","locale":"en","path":"/sources/source-76268baaedc5bbe2","canonicalUrl":"https://knowledge.readyscan.ai/sources/source-76268baaedc5bbe2","machineUrl":"https://knowledge.readyscan.ai/discovery/sources/source-76268baaedc5bbe2.json","page":1,"pageSize":48,"totalCount":1,"totalPages":1,"previous":null,"next":null,"kind":"source","source":{"id":"source-76268baaedc5bbe2","url":"https://www.userintuition.ai/posts/nps-vs-csat-complete-comparison/","title":"User Intuition: /posts/nps-vs-csat-complete-comparison/","publisher":"userintuition.ai","publicationCount":1,"modifiedOn":"2026-10-28","path":"/sources/source-76268baaedc5bbe2","canonicalUrl":"https://knowledge.readyscan.ai/sources/source-76268baaedc5bbe2","machineUrl":"https://knowledge.readyscan.ai/discovery/sources/source-76268baaedc5bbe2.json"},"items":[{"key":"subject:Q139320328","citations":[{"id":"source-76268baaedc5bbe2","url":"https://www.userintuition.ai/posts/nps-vs-csat-complete-comparison/","title":"User Intuition: /posts/nps-vs-csat-complete-comparison/","publisher":"userintuition.ai","accessedOn":"2026-10-28"}],"editions":[{"language":"en","title":"User Intuition","description":"User Intuition: “User Intuition is an AI-moderated interview platform that gives research teams and agencies the depth of a senior researcher at the scale of a survey, with vetted respondents, their own methodology and evidence they can trace to the verbatim.”","path":"/entities/user-intuition-q139320328","canonicalUrl":"https://directory.readyscan.ai/entities/user-intuition-q139320328","machineUrl":"https://directory.readyscan.ai/discovery/entities/user-intuition-q139320328.json","modifiedOn":"2026-10-28"}],"subject":{"slug":"user-intuition-q139320328","name":"User Intuition","questions":[{"question":"Should I use NPS or CSAT for my business?","path":"/entities/user-intuition-q139320328#company-answer-content-native-digital-agencies-498b1428ea26d9f8-a-58df966c1104baf77418"},{"question":"Can I use NPS and CSAT together without causing survey fatigue?","path":"/entities/user-intuition-q139320328#company-answer-content-native-digital-agencies-498b1428ea26d9f8-a-9123cd60e72ec00231aa"},{"question":"What is a good NPS score?","path":"/entities/user-intuition-q139320328#company-answer-content-native-digital-agencies-498b1428ea26d9f8-a-4480d4cf953d32fc325b"},{"question":"What are the biggest limitations of relying solely on survey metrics?","path":"/entities/user-intuition-q139320328#company-answer-content-native-digital-agencies-498b1428ea26d9f8-a-ab9c7cde59ccc5991801"}],"facts":[{"id":"content-native-digital-agencies-498b1428ea26d9f8-a-58df966c1104baf77418","label":"Should I use NPS or CSAT for my business?","value":"“It depends on what you're measuring. Use NPS for quarterly relationship-level tracking and board reporting. Use CSAT for transactional feedback on specific interactions like support tickets, onboarding calls, or feature releases. Most mature CX programs use both at different touchpoints rather than choosing one over the other.”","path":"/entities/user-intuition-q139320328#company-fact-content-native-digital-agencies-498b1428ea26d9f8-a-58df966c1104baf77418","questionPaths":["/entities/user-intuition-q139320328#company-answer-content-native-digital-agencies-498b1428ea26d9f8-a-58df966c1104baf77418"]},{"id":"content-native-digital-agencies-498b1428ea26d9f8-a-9123cd60e72ec00231aa","label":"Can I use NPS and CSAT together without causing survey fatigue?","value":"“Yes, if you separate them by purpose and timing. Run NPS quarterly as a relationship pulse. Deploy CSAT immediately after specific interactions. Customers won't feel over-surveyed because the surveys arrive at different moments for different reasons. The risk of fatigue comes from redundancy, not frequency.”","path":"/entities/user-intuition-q139320328#company-fact-content-native-digital-agencies-498b1428ea26d9f8-a-9123cd60e72ec00231aa","questionPaths":["/entities/user-intuition-q139320328#company-answer-content-native-digital-agencies-498b1428ea26d9f8-a-9123cd60e72ec00231aa"]},{"id":"content-native-digital-agencies-498b1428ea26d9f8-a-4480d4cf953d32fc325b","label":"What is a good NPS score?","value":"“NPS ranges from -100 to +100. Above 0 means you have more promoters than detractors.”","path":"/entities/user-intuition-q139320328#company-fact-content-native-digital-agencies-498b1428ea26d9f8-a-4480d4cf953d32fc325b","questionPaths":["/entities/user-intuition-q139320328#company-answer-content-native-digital-agencies-498b1428ea26d9f8-a-4480d4cf953d32fc325b"]},{"id":"content-native-digital-agencies-498b1428ea26d9f8-a-ab9c7cde59ccc5991801","label":"What are the biggest limitations of relying solely on survey metrics?","value":"“Three limitations stand out. 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