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You keep extensions, transfers, call routing and IVR menus, but the system is configured and managed centrally.”","path":"/entities/runstate-q141403656#company-fact-content-native-digital-agencies-c02e0fe19d7de0b5-a-520b0c572c3b7bae703a","questionPaths":["/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-520b0c572c3b7bae703a"]},{"id":"content-native-digital-agencies-c02e0fe19d7de0b5-a-1ac0d929be9e3a435ec0","label":"Do we need to buy desk phones?","value":"“Not necessarily — zero-hardware deployment is an option. Staff can take their office extension on a mobile or laptop using a softphone, configured centrally.”","path":"/entities/runstate-q141403656#company-fact-content-native-digital-agencies-c02e0fe19d7de0b5-a-1ac0d929be9e3a435ec0","questionPaths":["/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-1ac0d929be9e3a435ec0"]},{"id":"content-native-digital-agencies-c02e0fe19d7de0b5-a-7e9558641561ab799e26","label":"Will call quality hold up on our connection?","value":"“That is a network configuration question. 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