Typewise
Typewise is a Swiss AI customer service software company.
What is Typewise?
“Typewise is an AI customer experience platform. Businesses use it to run AI agents that resolve customer service requests end to end across email, chat, WhatsApp and social, set up and improved in plain language, with no code.”
View in the company profileIs Typewise a chatbot?
“No. Typewise is a resolution engine, not a chatbot. It completes the whole request — looking up the order, applying your policy, closing the ticket — and hands anything needing judgment to a person with full context. Chatbots mostly deflect; Typewise is measured on resolution.”
View in the company profileIsn’t Typewise a keyboard app?
“Not any more. Typewise started in 2019 as a consumer keyboard app, but that chapter closed in 2022 when the company joined Y Combinator and moved to business software. Today it is solely an AI customer experience platform for businesses.”
View in the company profileHow does Typewise pricing work?
“Pricing is success based: a monthly plan plus a per-resolution rate that drops as your volume grows. A fully resolved request counts once, a partial hand-off counts half, and unresolved requests are free. See the pricing page for current figures.”
View in the company profile