Western Digital
Western Digital Corporation: “Western Digital is an American data company headquartered in San Jose, California.”
Is my WesternDigital.com Data Recovery Plan impacted by the website separation?
“No, all active plans purchased on WesternDigital.com for flash and HDD products remain active. To submit a Data Recovery claim with Ontrack for a flash or HDD product purchased on WesternDigital.com, go here. You can view your plan status anytime on your account.”
View in the company profileWhat is the coverage period of my plan?
“Data Recovery Plan coverage begins on the product shipment date. It will be active for 2 or 3 years from that date, depending on the plan duration you selected for your device.”
View in the company profileHow does it work?
“Your qualifying product is eligible for one, in-lab data recovery attempt provided by Ontrack®.”
View in the company profileIs shipping included with my Data Recovery Plan?
“Yes, the Data Recovery Plan includes the cost of shipping to and from Ontrack if you use their pre-paid shipping label.”
View in the company profileHow do I track my claim?
“Your claim will be assigned a case number and a dedicated Ontrack customer support representative who can provide status updates anytime via email.”
View in the company profileWhat happens to my old device?
“Your device will be sent by Ontrack to Western Digital to be processed for destruction.”
View in the company profileCan I cancel my Data Recovery Plan?
“Yes, you can cancel within 30 days of shipment for a full refund if you have not made a claim.”
View in the company profile