Typewise
Typewise is a Swiss AI customer service software company.
Will guests be talking to a bot?
“Only where you decide a guest-facing channel adds service and the information behind it is reliable. You can start staff-facing, with knowledge at the desk and reservation email, and the guest keeps talking to a person.”
View in the company profileOur information is scattered across manuals and people. Can we still start?
“Yes, with a staff-facing pilot in one or two properties. Organizing the information is most of the work, and the pilot shows which parts matter first.”
View in the company profileDoes Typewise connect to our reservation system?
“If the reservation system offers an interface, it connects through an MCP server as lookups and, where the system allows changes, actions with approval on by default. The concierge can still answer from hotel knowledge without it.”
View in the company profileHow does this fit brand standards and preferred vendors?
“Brand or management agreements may set rules on vendors and channels. Sort those approvals before integration; technical fit doesn't override them.”
View in the company profile