Union Home
Union Home Co.,Ltd: “Founded in 2005, Union Home serves 3,000+ global clients with a $100M turnover. Based in Yiwu, with offices in Ningbo, Hangzhou, and Guangdong, offering nationwide sourcing services.”
What happens if a product arrives defective or damaged?
“We first determine whether the cause was production, packaging, or shipping. If the fault is ours, we take full responsibility. If it's the supplier's, we coordinate a replacement or compensation directly with them.”
View in the company profileHow long does after-sales resolution usually take?
“Simple cases are often resolved within a few days. More complex supplier disputes can take longer — we keep you updated throughout rather than leaving you to chase a response.”
View in the company profileWhat do you need from me to start a claim?
“Photos or video of the issue, the quantity affected, your order details, and shipping documents. Clear documentation is what speeds up a resolution with the supplier or logistics partner.”
View in the company profile