Etro
Italian fashion house founded in 1968.
What can I do if an article isn't available?
“You can find out whether an article is available in one of our Boutiques using the Find in Boutique function in the individual product sheet pages.”
View in the company profileCan I personalise an article?
“All the articles indicated as 'ETRO BY YOU' can be customized with your initials.”
View in the company profileCan a garment be made to measure?
“The service is available by contacting our Boutiques directly. Find the contacts here.”
View in the company profileHow can I receive assistance for an Etro product?
“Etro offers an after-sales service available for products purchased on www.etro.com, in ETRO Boutiques and authorised resellers.”
View in the company profileCan I change or cancel the details of an order?
“If you need to change or cancel your order, contact us as soon as possible. We will do whatever we can to satisfy your request but we cannot guarantee that your order can be changed once it has been forwarded. Orders being processed cannot be changed or cancelled.”
View in the company profileI have not received a confirmation mail of an order, what should I do?
“We remind you to check your spam folder.”
View in the company profileWhy can't I find my order in my on-line profile?
“To trace your orders, please note that an ETRO account is required and orders should be placed after logging into the My Account.”
View in the company profileCan I reserve an article on-line that is unavailable for purchase?
“Only some selected articles can be reserved that is why there is the pre-order option.”
View in the company profileI have lost the label of my return, what should I do?
“Please contact Customer Service to receive assistance.”
View in the company profileCan I book an appointment in a Boutique?
“Our service is active in some selected Boutiques.”
View in the company profile