Typewise
Typewise is a Swiss AI customer service software company.
Does the AI make any decision on a policy or a claim?
“No. It assists: answers for staff from your documents, structured claim intake, and replies a person checks. Coverage, liability, settlement and advice stay with your people.”
View in the company profileCan we pilot without exposing sensitive customer data?
“A pilot on complex but non-confidential material, such as general conditions, is a reasonable first test. Which data may be processed where is your risk and data-protection owners' decision.”
View in the company profileCan the AI reply to customers directly?
“Only within the scope you set. On email and WhatsApp, human review can hold every AI reply until a colleague approves it, and you decide topic by topic when that review can end.”
View in the company profile