Source information from Typewise

Typewise is a Swiss AI customer service software company.

• Does Typewise connect to our transport management or tracking system?

  “Typewise has a parcel tracking integration that returns the delivery status for a tracking number. A transport management or order system connects through an MCP server that exposes its lookups and actions, or through Salesforce or Zendesk where the shipment data already sits.”

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• Does the AI replace our first-level line?

  “It doesn't have to. You can keep a first-level line for simple status calls and use the concierge on written channels and for preparing exception cases. Better notifications can also prevent some status questions before anyone answers them.”

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• How does it work with subcontractors and customs brokers?

  “Your team forwards the case to the partner from Typewise by email, and the reply comes back to the same case. Where a partner offers an interface, it can also be connected as a lookup, so the concierge asks it directly.”

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• Which languages does it handle?

  “The concierge answers in the customer's language; Typewise detects the language across all the languages it supports. For your team, Nova translates replies into the customer's language where it's switched on, and leaves order numbers and product names as they are.”

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