SBI Cards
SBI Cards is a Payment solutions provider in India.
Q1. What is a Disputed Transaction?
“A Disputed Transaction happens when a Cardholder sees a charge on their SBI Credit Card Account that they believe is wrong, unfamiliar or not approved by them.”
View in the company profileQ2. What is the time frame to report a disputed transaction?
“Any transaction dispute should be referred to SBI Card via appropriate channels (as mentioned below) within the below timelines from the date of transaction, along with the Transaction Dispute Form (TDF) and supporting documents (as mentioned in the TDF).”
View in the company profileQ3. Why am I required to fill a Transaction Dispute Form (TDF) to report transaction dispute?
“As per the network guidelines, in case of a dispute, the cardholder is required to provide a duly filled in Transaction Dispute Form (TDF) mentioning the details of the disputed transaction to enable / authorize the bank to investigate with the respective merchant / member bank, as appropriate.”
View in the company profileQ4. Do I require documentation to raise a dispute?
“Yes. Certain disputes like-cancellation, paid by other means, refund promised by the merchant, merchandise returned etc., require documented proof which vary on a case to case basis. The requisite documents are mentioned in the TDF, against each type of dispute. The Cardholders are required to retain the relevant documents.”
View in the company profileQ10. How will I come to know that the dispute is resolved?
“We will send a written communication/SMS advising you about the outcome of your dispute.”
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