Alpine Edge
Alpine Edge: “Swiss-Albanian IT consultancy for secure cloud infrastructure, DevOps automation, private AI, compliance and call center technology.”
Do you supply call center agents?
“No. Alpine Edge is a technology provider, not a BPO. We build, host, and run the platform (telephony, dialler, CRM, recording, and reporting) while your own team or your outsourcing partner staffs the campaigns.”
View in the company profileCan you migrate us off our current dialler or PBX?
“Yes. We review your current platform and carrier contracts, build the replacement in parallel, and plan number porting and cutover with a tested rollback process. CRM migration is staged, and any expected service interruption is agreed in advance.”
View in the company profileHow is call recording handled under GDPR?
“Call recordings are personal data. We keep them on infrastructure you control, with configurable retention and deletion, encryption at rest, role-based access to playback, and an audit log of who listened to which recording. Consent announcements can be enforced at the IVR level before the call connects.”
View in the company profileHow many concurrent agents can the platform handle?
“A single well-specified Asterisk node comfortably handles a few hundred concurrent calls. Beyond that we scale horizontally and place carriers behind least-cost routing with failover. Exact sizing comes out of the audit phase, based on your concurrency peaks rather than your headcount.”
View in the company profile