Typewise
Typewise is a Swiss AI customer service software company.
Does Typewise integrate with Magento, Shopify or our ERP?
“Typewise has a Magento integration for looking up orders, products and customer details, and a guide for embedding the chat widget in a Shopify store with signed customer details. Other shop, ERP and order systems connect through an MCP server that exposes their lookups and actions, or through the other integrations Typewise supports.”
View in the company profileIs this a shopping assistant or customer service?
“Both, seen from the customer's side. If marketing owns the shopping assistant and service owns the inbox, that can work. What matters is that both draw on the same product knowledge, speak in the same voice and, where the customer is identified, know their history, so the brand feels like one company.”
View in the company profileCan it change a delivery address after the order has shipped?
“Not on its own. Once a parcel is dispatched, the carrier controls the address, so that change stays with your team or the carrier. Before dispatch, the concierge can change the address where your order system offers the action and you allow it, with your team's approval if you want it.”
View in the company profile