Global Neuro and Spine Care
Global Neuro and Spine Care is an Indian digital healthcare platform for neurological and spine care.
How do I book an in-clinic or video consultation?
“Go to the “Find Doctor” section, choose a doctor, select a time slot, and confirm the appointment. You can either pay online or choose Pay Later for both video and in-clinic consultations.”
View in the company profileCan I reschedule or cancel my appointment?
“Yes, rescheduling and cancellation are allowed until a few hours before the appointment. If payment has been made, refunds are processed within 3–4 working days.”
View in the company profileHow do I join a video consultation?
“A “Join Call” button will appear 5 minutes before the scheduled time on your appointment card. If you get disconnected, the Join Call button with a shimmering effect will stay active so you can rejoin the call.”
View in the company profileHow do I access the chat with my doctor?
“Chat is enabled 5 minutes before the video consultation begins. Post consultation, patients can continue to chat with the doctor for 30 days through the appointment chat window.”
View in the company profileWhere can I find my prescription after consultation?
“Prescriptions are shared digitally after your consultation and are visible in both the appointment chat and the Medical Records section.”
View in the company profileHow do I track my position in the in-clinic queue?
“Live queue status is shown on your appointment card on the day of your visit. You can check how many patients are ahead of you and plan your visit accordingly.”
View in the company profile