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Leon manages installations, Rob is our senior installer, Kris is training toward the same standard. Names you can ask for, faces you'll see from the consultation through to the final adjustment three years later.”","path":"/entities/the-scottish-shutter-company-q139380859#company-fact-content-native-digital-agencies-cdae2d400548a52e-a-3f115251f6405c9ace48","questionPaths":["/entities/the-scottish-shutter-company-q139380859#company-answer-content-native-digital-agencies-cdae2d400548a52e-a-3f115251f6405c9ace48"]},{"id":"content-native-digital-agencies-cdae2d400548a52e-a-c8c1521f3fdf47892533","label":"If something goes wrong in two years, who do I call?","value":"“You call our own office at Riverside House in Dundee. If we are all out on site, a call handler takes your details and one of us rings you back.”","path":"/entities/the-scottish-shutter-company-q139380859#company-fact-content-native-digital-agencies-cdae2d400548a52e-a-c8c1521f3fdf47892533","questionPaths":["/entities/the-scottish-shutter-company-q139380859#company-answer-content-native-digital-agencies-cdae2d400548a52e-a-c8c1521f3fdf47892533"]},{"id":"content-native-digital-agencies-cdae2d400548a52e-a-3c5010a6c1b05a3735e6","label":"Is the consultation a fixed-price quote, or commission-based sales?","value":"“We have no salespeople. We never have, and never will. Every consultation is conducted by an experienced surveyor on a salary, not a commission. Your job is to study that quote, think about it, and come back if you want to proceed.”","path":"/entities/the-scottish-shutter-company-q139380859#company-fact-content-native-digital-agencies-cdae2d400548a52e-a-3c5010a6c1b05a3735e6","questionPaths":["/entities/the-scottish-shutter-company-q139380859#company-answer-content-native-digital-agencies-cdae2d400548a52e-a-3c5010a6c1b05a3735e6"]},{"id":"content-native-digital-agencies-cdae2d400548a52e-a-5872189a6de8b6444830","label":"What does your warranty actually cover?","value":"“Two layers of cover. 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