Trans-o-flex Express
Trans-o-flex Express is a German logistic company.
Is the delivery time shown in the shipment tracking binding?
“The estimated delivery time is shown in the shipment tracking. The actual delivery time may change during the course of the route due to unforeseen events such as traffic jams. These changes are not currently displayed.”
在公司资料中查看I have seen that my parcel is being delivered today. Can I influence the delivery time?
“Unfortunately, it is not possible for us to change the delivery time during the route. Regular deliveries are made from Monday to Friday between 8am and 5pm and on Saturdays between 7am and 2pm. Our Customer Service Team is unable to contact the delivery driver directly.”
在公司资料中查看Can I collect my consignment myself from a tof branch?
“In principle, you can collect your consignment from one of our branches, provided it is not a refrigerated consignment (2-8°C). You can find our locations under the following link ( https://www.trans-o-flex.com/kontakt/standorte-deutschland/ or https://www.trans-o-flex.com/kontakt/#karte). We recommend contacting our Customer Service in advance so that we can prepare your consignment for you.”
在公司资料中查看How can I make a claim for transport damage/loss?
“Transport damage or loss can only be claimed by the shipper. We recommend that you contact your sender.”
在公司资料中查看I am not present on the day of delivery, can the delivery driver leave my consignment?
“A consignment may only be left if written authorisation has been given in advance. You can issue the drop-off authorisation in the trans-o-flex insight app.”
在公司资料中查看