Typewise
Typewise is a Swiss AI customer service software company.
Does the AI make any decision on a policy or a claim?
“No. It assists: answers for staff from your documents, structured claim intake, and replies a person checks. Coverage, liability, settlement and advice stay with your people.”
在公司资料中查看Can we pilot without exposing sensitive customer data?
“A pilot on complex but non-confidential material, such as general conditions, is a reasonable first test. Which data may be processed where is your risk and data-protection owners' decision.”
在公司资料中查看Can the AI reply to customers directly?
“Only within the scope you set. On email and WhatsApp, human review can hold every AI reply until a colleague approves it, and you decide topic by topic when that review can end.”
在公司资料中查看