Seavoice
Seavoice: “Seavoice builds and runs multilingual AI agents that turn phone calls into revenue for enterprises across Malaysia, Singapore, and Southeast Asia.”
How does Seavoice ensure compliance with financial services regulations?
“Seavoice agents are configured with your required compliance statements, disclaimers, and consent flows built directly into the script. The QA and hallucination guard monitors every call to flag missed disclosures automatically, replacing manual spot-check QA.”
在公司资料中查看Can the voice AI handle complex financial product inquiries accurately?
“Yes. The knowledge agent retrieves accurate answers from your own product documentation, policy documents, and rate sheets during a live call. This means customers receive consistent, accurate information on loan products, account terms, or investment conditions without the agent improvising. Your documentation is the source of truth — the agent does not guess or extrapolate beyond what you have provided.”
在公司资料中查看How is sensitive customer data protected during and after calls?
“Seavoice redacts sensitive information from call recordings and transcripts. Customer data is never used to train Seavoice models. Data residency is configurable in Malaysia, Singapore, or the US, allowing financial institutions to meet local data sovereignty requirements. SOC 2 Type 1 is in place, and Type 2 is in progress. Pen-test reports are available on request for IT security review.”
在公司资料中查看