User Intuition
User Intuition: “User Intuition is an AI-moderated interview platform that gives research teams and agencies the depth of a senior researcher at the scale of a survey, with vetted respondents, their own methodology and evidence they can trace to the verbatim.”
What are the best NPS detractor interview questions?
“The best NPS detractor interview questions are open-ended, non-leading, and designed for multi-level follow-up probing. Questions like 'Walk me through what was going through your mind when you chose that score' produce richer intelligence than 'Why did you give us a low score?'”
在公司資料中查看How many questions should I ask in a detractor interview?
“Select 8-12 primary questions per interview from the full bank. Covering more than 12 at genuine depth is impossible in a 20-30 minute conversation. Spend 60% of your interview time on follow-up probes — four questions explored to five levels of depth produce far more actionable retention intelligence than twelve questions skimmed at the surface.”
在公司資料中查看How many detractors should I interview per NPS cycle?
“Interview 15-30 detractors per quarterly cycle to reach thematic saturation. Most teams find that 80% of recurring themes surface within the first 12-15 interviews. If you segment by customer tier, plan for 8-10 interviews per segment to capture meaningful patterns within each group.”
在公司資料中查看