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  1. Kav

    Company knowledgeUpdated

    Kav is an Israeli AI assistant platform for customer-facing services.

    • Can the AI make up an amount or a date?

      “No. The model never writes a number. Amounts, dates, reference numbers and statuses reach the customer through a display template, straight from your own system's output. The model picks the template and writes the sentences around it.”

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    • How does Kav know who the customer is?

      “When a question touches personal data, the customer signs in — with a one-time code or through your own identity system. Identity is decided on the server from the verified session, never from a number typed into the chat. Every capability declares the level of assurance it needs.”

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    • Do you store customers' personal data?

      “Kav keeps no copy of your databases: every personal question is a live call to your own system. Every field has a sensitivity class — financial, identity, legal or minors, for example — that decides what is kept, what enters analytics and what an agent sees. Every staff view of personal data is recorded, with who looked and why.”

      View in the company profile