Matrix
Matrix is a Vehicle tracking and telematics company.
How much is a Matrix subscription?
“You can subscribe to Matrix via various channels, including your insurance company, a fitment center, a car dealership, a call center or directly with MiX Telematics. The price will depend on which channel you subscribe through.”
View in the company profileHow do I get a Matrix tracking device?
“You can subscribe to one of the Matrix Vehicle Tracking solutions by completing our online form. One of our consultants will contact you.”
View in the company profileWhat is a false alarm?
“A false alarm constitutes any of the following incidents: not setting your vehicle in service override mode when necessary, disconnecting your battery without notifying MATRIX or unnecessarily pressing your panic button.”
View in the company profileWhat do I do if my vehicle goes in for repairs or a service?
“What do I do if my vehicle goes in for repairs or a service?”
View in the company profileHow do I get a copy of my installation certificate to send to my Insurance Company?
“You can request a copy via WhatsApp by sending ‘Hi to 087 240 6262’, or request it via the Matrix app.”
View in the company profileHow do I change my personal and emergency contact details?
“It is essential that we always have your accurate and up-to-date personal details to enable us to assist you in an emergency situation.”
View in the company profileWhat is the warranty on the Matrix device?
“The unit carries a one-year warranty and repairs thereafter will be for your account.”
View in the company profileHow do I know how the additional Matrix services work?
“Download the latest user manual from the Matrix website.”
View in the company profileWho can subscribe to FireStop?
“FireStop is exclusively available to active Matrix clients.”
View in the company profile