Tandem Bank
Tandem Bank: “We're building the UK's greener digital bank, helping you grow your money while supporting a more sustainable future.”
What is a Discretionary Commission Arrangement (DCA) Complaint?
“A discretionary commission arrangement (DCA) is when the finance provider pays the car dealer commission – or a fee – based on the interest rate paid in the car finance agreement. The car dealer can set or adjust this interest rate.”
View in the company profileWhat is a Non-Discretionary Commission Arrangement (Non-DCA) Complaint?
“A Non-DCA Complaint relates to a regulated credit agreement, which financed the purchase of a motor vehicle, that provided for the payment of a commission and is not a DCA complaint.”
View in the company profileWhat happens next?
“We will acknowledge receipt of your complaint and confirm whether your agreement was affected by a discretionary commission arrangement (DCA) or other type of commission arrangement (Non-DCA). We'll then investigate your complaint in line with the timescales and guidance provided by the FCA.”
View in the company profileWhere can I find further information?
“You can find further information at https://www.fca.org.uk/consumers/car-finance-complaints. If the FCA make any more changes that affect your complaint, we will include these on our website. We'll then investigate your complaint in line with the timescales and guidance provided by the FCA.”
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