The Kooples
French fashion retailer.
How to place an order?
“To place an order on our website:1. Select your products and add them to your cart.2.”
View in the company profileHow can I modify or cancel my order?
“Once your order has been confirmed, it can no longer be modified or cancelled.However, if you wish to cancel your order, we invite you to return it within 14 days from the date you receive your package.”
View in the company profileWhat should I do if the order I received is not correct?
“Despite the care taken by our preparation teams, you have received an order that does not meet our quality standards.”
View in the company profileWhen will I receive my refund?
“Returns by mailThe refund will be issued to your original payment method within 14 business days of your order being received at the warehouse.Returns in storeThe refund will be issued to your original payment method within 14 business days of your order being received in store.”
View in the company profileHow do I make a return?
“OUR RETURN CONDITIONSYou have 14 days from the date you receive your order to return it. For your return to be accepted, the item must be:new and unworn, with its accessories, original packaging and tags attached;returned with its authenticity tag, if the item has one.”
View in the company profileHow to use a promotional code ?
“If you have a promotional code:1. Go to the “View My Cart” section.2.”
View in the company profile