Service Performance Insight · Faqs

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  1. Service Performance Insight

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    • What does SPI Research do?

      “Service Performance Insight (SPI Research) is the only independent research organization exclusively focused on the professional services industry. For more than 19 years, SPI has analyzed operational, financial, and delivery performance across thousands of firms to define the benchmarks and frameworks that drive growth, profitability, and client satisfaction.”

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    • Who participates in SPI’s research?

      “The whole of Professional Services industry participate. Most participation spans IT Consultancies, SaaS & Software firms with embedded PS teams, Management consultancies, VARs, Agencies, Legal, Design Architecture and Engineering.”

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    • How can my company participate in the SPI Benchmark Survey?

      “Visit our Reports Hub to see which reports are “Surveying Now”. To keep up to date with surveying windows, you can subscribe for Service Insights to receive email announcements.”

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    • How can I access SPI’s research and reports?

      “Research participants in SPI surveys, at no cost, receive the respective reports and results for their own organization. Also, SPI each year grant distribution rights to sponsoring technology platforms for circulation of SPI’s independent research; these are usually available to download for free from participating vendor sites.”

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    • Who owns SPI?

      “SPI is wholly independently owned and funded.”

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    About Service Performance Insight

    Service Performance Insight: “Service Performance Insight is a research and consulting firm specialising in professional services benchmarking, maturity models and performance improvement.”

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