Heimdell Tech Ai · Faq

telecomcompliance.uk

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  1. Heimdell Tech Ai

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    • What is subscription verification and why would a business need it?

      “It's independent confirmation that a customer understood and agreed to a subscription -- the price, billing frequency, minimum term, and cancellation rights -- captured directly from the customer rather than assumed from a signup form. Businesses use it to cut down 'I didn't agree to that' disputes and chargebacks.”

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    • How does Heimdell prove a customer agreed to a subscription?

      “The customer reviews the exact terms through a Hosted link, an embedded confirmation, or a phone call, and explicitly ticks (or verbally confirms) each acknowledgement themselves. That confirmation is timestamped and cryptographically fingerprinted the moment it happens, tied to the exact template version they saw.”

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    • What is the Direct Debit Guarantee and how is it shown to customers?

      “It's the standard UK protection customers get when they set up a Direct Debit mandate. Heimdell shows the Direct Debit Guarantee wording automatically as part of the verification flow for consumer agreements where a Direct Debit applies, and records that it was shown and acknowledged.”

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    • Do you support recurring card payments as well as Direct Debit?

      “Yes. Recurring card payments, instalments, and other recurring commercial payment structures can be included in a verification template alongside or instead of a Direct Debit mandate.”

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    About Heimdell Tech Ai

    Heimdell Tech Ai Ltd: “UK verified agreement evidence platform: AI third-party verification calls, secure links, embedded widget and API for sales, subscriptions, Direct Debits and B2B agreements, with SHA-256 sealed certificates and lifecycle evidence for renewals, price changes and cancellations.”

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