OneMain Financial
OneMain Financial is an American financial services company.
What is a Request for Information?
“A Request for Information (“RFI”) is a written request for information about your mortgage loan that is submitted by you or your agent. The written request must include your name and account number, and must describe the information you are seeking. An RFI does not include a request for a payoff balance.”
View in the company profileWhat is a Notice of Error?
“A Notice of Error (“NOE”) is a written notice from you or your agent which asserts that there is an error with the servicing of your mortgage loan. The written notice must include your name and account number, and must describe the error that you believe has occurred. If possible, you should also include the dollar amount of the error.”
View in the company profileHow do I Submit an RFI or NOE?
“An RFI or NOE must be in writing and mailed to the following address: OneMain Executive Office of Customer Care, P.O. Box 1170, Evansville, IN 47706-1170.”
View in the company profileWhat Happens after I Submit an RFI or NOE?
“Within 5 days (excluding holidays, Saturdays, and Sundays) after we receive an RFI or NOE, we will provide you with a written response acknowledging its receipt.”
View in the company profileI am self-employed or an independent contractor. Do I have to send you anything special?
“Yes. We will need proof of income.”
View in the company profileDo I continue to make my payment during the modification process?
“Yes. You should always make your regular monthly payments.”
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