IZZY COCO: website

IZZY COCO: “ISO 9001:2015 manufacturer of premium coconut shell charcoal for hookah/shisha — wholesale and private-label (OEM), shipped worldwide from Indonesia.”

• How do I place an order?

  “First, choose the charcoal specification that fits your needs. We produce one quality — Premium, with 1.8–2.0% ash content and about 5% moisture — and we can also produce to your exact requirements. Then contact us on WhatsApp or email ab@izzycompany.com. We confirm production dates and availability and issue your invoice.”

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• How can I be sure my goods will be produced after I pay the deposit?

  “You are welcome to visit our factory to inspect the production process and confirm the product before paying the advance. Alternatively, you can request samples to verify product quality after production.”

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• Can I request samples?

  “Yes, we provide free samples. You only cover the shipping cost from Indonesia to your country.”

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• Which port do you ship from?

  “Our shipments depart from the port of Jakarta.”

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• What are your payment terms?

  “Payments are made by bank transfer: a 50% advance to start production after signing the sales contract, and the remaining 50% before the container is loaded or the goods are released.”

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• Do coconut charcoal briquettes have a shelf life?

  “Technically, coconut charcoal briquettes do not expire when stored correctly. For optimal performance, however, we recommend using them within 1–2 years.”

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