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Atay Games: /blogs/game-crashed-lost-match-refund

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  1. Atay Games

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    Atay Games is a Mobile game developer specializing in skill-based games and casual games.

    • Does Skillz refund aborted matches?

      “Not by written policy. Skillz's terms say "no refunds are given" unless the law requires one, and an aborted match goes to your opponent. Skillz's documentation for game developers does say aborted matches "often result in player refunds," so report each one with its Match ID. Skillz decides each case.”

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    • Why did my opponent win if my game crashed?

      “Skillz marks a crashed or disconnected match "Aborted" and says: "The opposing player is automatically awarded with winning the match and any corresponding prizes." Most Skillz matching is asynchronous, so your opponent's score stands on its own and your unfinished round counts as incomplete.”

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    • Can you pause a Skillz cash match?

      “Treat it as a no. Skillz lists "If the game was paused for a long period of time" and putting the game in the background to answer a call or message as causes of an aborted match. Silence your phone and start a paid match only when you can finish it.”

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