Virgin Mobile UK · Mobile

virginmedia.com

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  1. Virgin Mobile UK

    Company knowledgeUpdated

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    • What’s happened to Virgin Mobile?

      “In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our phone and SIM plans under the O2 and giffgaff brands.”

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    • Are Virgin Mobile customers now O2 customers?

      “Yep! All Virgin Mobile customers have been moved onto an equivalent O2 plan.”

      View in the company profile
    • What’s going to happen to any other Virgin Media services I have?

      “Don’t worry – Virgin Media services like broadband, TV and home phone aren’t changing at all.”

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    • I have questions about existing loan agreements on my Virgin Mobile device. Where can I go for answers?

      “If you want to chat to us about upgrading your existing loan agreement, or make any payments, call us on 0344 809 0202 – or 202 from your O2 mobile.”

      View in the company profile
    • I’ve moved to O2 and want to speak to someone about it. How do I do this?

      “If you’ve been moved to O2 and have any questions about your service, please call us on 0344 809 0202 – or 202 from your O2 mobile.”

      View in the company profile
    • I want to see my old Virgin Mobile bills. How can I do this?

      “If you need more detailed info, or bills from longer ago, please call us on 0344 809 0202 – or 202 from your O2 mobile.”

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    • I have a device with Virgin Mobile. Who should I contact if I have a fault under warranty or if it’s damaged, lost or stolen?

      “Virgin Media offers a 12-month manufacturer’s warranty on Apple products, and a 24-month one on Android products.”

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    About Virgin Mobile UK

    Virgin Mobile UK is a British multinational telecommunications company.

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Virgin Mobile UK: /mobile